Privacy policy

Last Updated: October 26, 2026

At ErendiraitaliaStore, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose information when you visit our website, browse our apparel collections, place an order, or contact our customer service team.

By accessing or using our website, you acknowledge that you have had the opportunity to review this Privacy Policy.

1. Information We Collect

We may collect different types of information depending on how you interact with our website.

Personal Information

When you place an order, contact us, or use certain website features, we may collect information such as:

  • Your name

  • Billing and shipping addresses

  • Email address

  • Phone number

  • Order details and purchase history

  • Information you voluntarily provide when contacting customer service

Payment Information

When you make a purchase, payment information is processed through the payment methods and providers available at checkout. We may receive transaction confirmations, payment status, and other information needed to manage your order.

Full payment card details are generally handled by the relevant payment provider rather than stored directly by us.

Technical and Usage Information

When you visit our website, certain information may be collected automatically, including your IP address, browser type, device information, operating system, pages visited, referring website, and interactions with website features.

This information helps us understand how visitors use our website, maintain website security, and improve the overall shopping experience.

2. How We Use Your Information

We may use your information for the following purposes:

  • To process, confirm, and fulfill orders.

  • To arrange shipping and provide delivery updates.

  • To process returns, exchanges, cancellations, and refunds.

  • To respond to customer questions and provide support.

  • To process payments and help identify suspicious or fraudulent transactions.

  • To maintain, operate, and improve our website and services.

  • To understand website usage and improve our product selection and shopping experience.

  • To send promotional communications where permitted by law and in accordance with your preferences.

  • To comply with legal obligations and protect our rights and business operations.

3. Cookies and Similar Technologies

Our website may use cookies, pixels, and similar technologies to support essential website functions, remember preferences, analyze traffic, and improve website performance.

Some cookies are necessary for features such as shopping carts and checkout. Other cookies may support analytics or advertising, depending on the services enabled on our website.

You can manage cookies through your browser settings and, where available, our website's cookie preference tools. Disabling certain cookies may affect the functionality of some website features.

For more information, please review our Cookie Policy.

4. How We Share Your Information

We do not sell your personal information in exchange for money. We may share relevant information with third parties when necessary to operate our website and provide our services, including:

  • Service Providers: Website hosting, ecommerce platform, payment processing, customer service, and technical support providers.

  • Shipping and Fulfillment Partners: Carriers and fulfillment providers that need relevant information to deliver your orders.

  • Analytics Providers: Services that help us understand website traffic, visitor interactions, and website performance.

  • Marketing Partners: Advertising or promotional service providers, where applicable and subject to relevant legal requirements and user choices.

  • Legal and Regulatory Authorities: Government agencies, courts, or other parties when disclosure is required by law or reasonably necessary to protect our legal rights, customers, or business.

Third-party service providers may process information according to their own privacy policies and applicable legal requirements.

5. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including processing orders, providing customer support, maintaining business records, resolving disputes, and complying with legal or accounting requirements.

When information is no longer needed, we will take reasonable steps to delete it, anonymize it, or otherwise handle it in accordance with applicable law.

6. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or data storage can be guaranteed to be completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of certain personal information.

  • Request a copy of certain information in a portable format.

  • Object to or restrict certain processing activities.

  • Withdraw consent where processing is based on consent.

  • Opt out of certain targeted advertising or data processing activities where applicable.

  • Appeal a decision regarding a privacy request where such a right is provided by law.

To exercise an applicable privacy right, please contact us using the details provided below. We may need to verify your identity before processing your request. We will respond in accordance with applicable legal requirements.

8. Marketing Communications

Where permitted by law, we may send promotional emails about products, offers, or updates that may interest you.

You can opt out of marketing emails by following the unsubscribe instructions included in the message, where available. Even if you opt out of promotional communications, we may still send essential transactional messages, such as order confirmations, shipping updates, and customer service responses.

9. Third-Party Websites and Services

Our website may contain links to third-party websites or services. These external websites operate independently and may have their own privacy policies and data practices.

We are not responsible for the privacy practices of third-party websites that we do not control. We encourage you to review their policies before providing personal information.

10. Children's Privacy

Our website is not intended to knowingly collect personal information directly from children who are not permitted to use the services under applicable law.

If we become aware that personal information has been collected from a child in circumstances where parental consent or deletion is required, we will take appropriate steps in accordance with applicable law.

11. International Data Transfers

Depending on the location of our service providers, your personal information may be processed or stored in countries other than the country in which you reside.

Where required by applicable law, we will take appropriate measures to ensure that international transfers of personal information receive the necessary protection.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, technology, or legal obligations.

Any revisions will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically to stay informed about how we handle personal information.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise an applicable privacy right, please contact us using the information below.

  • Store Name: ErendiraitaliaStore

  • Email: info@erendiraitaliastore.us

  • Phone: +1 (304) 382-9367

  • Address: 465 Valley View Dr, Clendenin, WV 25045-9275, United States

  • Business Hours: Monday–Friday, 9:00 AM–5:00 PM (ET)

We are committed to handling your personal information responsibly and providing clear information about our privacy practices.